Trust & Quality Standards

Doctor Verification & Staffing

• Medical degree verified
• Valid MDCN practicing license
• Residency evidence or NYSC discharge certificate (minimum 2 years post-NYSC)
• Guarantor provided

Doctors operate under GeroCare's clinical oversight and are not independent freelancers.

Orientation & Continuous Training

• Initial onboarding and orientation
• Regular training on:
  • Clinical skills
  • Chronic disease management
  • Elderly care
  • Patient satisfaction

Visit Tracking & Reporting

• Doctor checks in on arrival
• Doctor checks out on departure
• Visit duration recorded
• Standardized medical report submitted

Sponsors receive arrival alerts, departure alerts, and medical reports.

Quality Assurance & Intervention

• Doctors supervised by Consultant Family Physicians
• Monthly report reviews
• Continuous feedback
• Random spot checks
• Poorly rated doctors may lose assigned patients

Reports, Drugs & Cost Control

• Reports sent after each visit
• Drugs/tests recommended only when necessary
• Costs shared in advance
• No drugs or tests without sponsor approval
• Payment triggers delivery or lab testing (24–48 hours)

Escalation & Safety

• Sponsor contacts GeroCare Medical Team
• Issues escalated as needed
• Doctors reassigned if required
• Doctor On Demand available within 24 hours for urgent cases

Partnerships & Institutional Trust

• Hygeia HMO
• AXA Mansard Health
• Total Health Trust (THT)
• National Senior Citizens Centre (NSCC)
• Nigerian Sovereign Investment Authority (NSIA)
• Presidential Initiative on Unlocking Healthcare Value Chain (PVAC)

Awards & Recognition

• Top 30 African Healthcare Innovation – WHO
• Top 50 African Business Innovators – African Innovation Summit
• Prize Winner – Kofi Annan Award for Innovation
• Featured on the BBC

Scale & Experience

• Operating since 2017
• Thousands of home visits delivered
• Coverage across multiple Nigerian cities
• Built specifically for elderly care